Client Information 1

• IT Help Desk

Login Related 6

• How Do I Log In?
• How Do I Change My Password?
• I Need My Password Reset
• I Need My SSO Password Reset
• How Do I Log Out?

View all 6

Account Related 4

• When Will I Get Access to My Account?
• Account Information Incorrect
• Inactive Account
• Time Zone

Basic Support 1

• I Need More Support Outside of End-User Support

Training Related 8

• Navigation
• OLT
• ILT/ VILT
• Playlists
• CEU Credits for Courses?

View all 8

Specific Training 7

• webTA 4.2 for Supervisors / Employees
• 2019-2020 No FEAR Act
• Books 24 X 7
• Supervisor's Role in the Hiring Process - not moving to completion
• VET (Veteran) Initiative Courses

View all 7

Supervisor/Manager 2

• Supervisor Issues
• Will My Employee Get an email Notification When I Assign them a Course?

Ticket Processing 1

• No Account