Client Information 4

• System Requirements
• Mobile Devices
• IT Help Desk
• Proxy

Login Related 5

• SSO
• Non SSO
• Admin Login
• How Do I Log Out?
• Using an iPad

Account Related 11

• Onboarding Account
• No Account
• Account Information Incorrect
• Inactive Account
• Will I Receive a NIST Primary Account?

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Basic Support 2

• I Need More Support Outside of End-User Support
• NTIS Users now NISTers

Training Related 10

• LMS Navigation
• OLT
• ILT/ VILT
• Playlists
• Certificates

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Specific Training 10

• Cyber Awareness Challenge (2026) CSAT
• Counterintelligence Awareness Course No Certificate
• NIST IT Security and Privacy Course (FY2026) (CSAT)
• DOC Customized Purchase Card Training Update FY2026
• PMI/PMP Vouchers and Membership

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Supervisor/Manager 2

• Supervisor Issues
• Will My Employee Get an email Notification When I Assign them a Course?

Ticket Processing 4

• Account Related
• Course Related
• CLC Admin Password Reset Escalation
• User Requesting Assistance from a Personal Email Address

Archived SRs 11

• webTA 4.2 for Supervisors / Employees
• 2019-2020 No FEAR Act
• Books 24 X 7
• Supervisor's Role in the Hiring Process - not moving to completion
• VET (Veteran) Initiative Courses

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