Support Category: Course | Drop/Remove Specialist Notes: We are not allowed to drop/ remove an OLT at this time. We need to escalate to the admin i...

Support Category: Course Launch Issue  Specialist Notes: For course launch issues, have them do a SystemCheck and give them the information to solv...

Support Category: Course Completion Issue Specialist Notes: For course completion issues, have them do a SystemCheck and give them the information ...

Support Category: Course Information Inquiry Specialist Notes: NIST pays for all their contractors to have access to all online courses and ILTs th...

Support Category: Course Issue | Inactive Course  Specialist Notes: Standard Response: I am sorry, but DOC administrators have advised that i...

Support Category: New Instance of Course Request Specialist Notes: If the user wishes to retake a course and receive an updated date of completion...

Support Category: Course Progress Issue | Navigation  Specialist Notes: Some users have reported not being able to get back to the course after the...