Support Category: Login Inquiry  Specialist Notes: New hires at DOC NIST are required to complete mandatory training in the DOC CLC before fully onb...

Support Category: (Select Applicable) Specialist Notes: If a support specialist locates an inactive Onboarding Account, this is typically an indicat...

Support Category: (Select Applicable) Specialist Notes: Common User Scenarios and Recommended Actions SCENARIO DESCRIPTION RECOMMENDED ACTI...

Support Category: Transcript | Merge Specialist Notes: Support specialists should verify whether the user's training transcripts from the onboar...

Support Category: User Account | No Account Specialist Notes: Should a user specifically request to take the "Escort Training," use the SR...

Support Category: User Account | No Account Specialist Notes: This SR is only for NIST Onboarding (NISTO) Accounts.   Provide this SR only to user...

Support Category: User Account | Pending Specialist Notes: Should you find a Pending NIST Onboarding (NISTO) account, first verify whether the user ...