Knowledge base
DOC NIST CLC
Client Information
4
System Requirements
Mobile Devices
IT Help Desk
Proxy
Login Related
5
SSO
Non SSO
Admin Login
How Do I Log Out?
Using an iPad
Account Related
11
Onboarding Account
No Account
Account Information Incorrect
Inactive Account
Will I Receive a NIST Primary Account?
View all 11
Basic Support
2
I Need More Support Outside of End-User Support
NTIS Users now NISTers
Training Related
10
LMS Navigation
OLT
ILT/ VILT
Playlists
Certificates
View all 10
Specific Training
10
Cyber Awareness Challenge (2026) CSAT
Counterintelligence Awareness Course No Certificate
NIST IT Security and Privacy Course (FY2026) (CSAT)
DOC Customized Purchase Card Training Update FY2026
PMI/PMP Vouchers and Membership
View all 10
Supervisor/Manager
2
Supervisor Issues
Will My Employee Get an email Notification When I Assign them a Course?
Ticket Processing
4
Account Related
Course Related
CLC Admin Password Reset Escalation
User Requesting Assistance from a Personal Email Address
Archived SRs
11
webTA 4.2 for Supervisors / Employees
2019-2020 No FEAR Act
Books 24 X 7
Supervisor's Role in the Hiring Process - not moving to completion
VET (Veteran) Initiative Courses
View all 11
DOC Internal Procedure
Internal Procedure
1
How to Confirm a User’s DOC User Type
Master System Check - All Clients
Browser Related Inquiries
5
What is a Browser?
Why Should I Disable My Pop-Up Blocker?
What Does Clearing My Cache Do?
How to Copy and Paste | Windows
How to Return to Course Window
Chrome Windows & Mac | Latest
11
Allow Pop-ups, Sound and Images
Pop-up Blocker
Allow Images
Allow Sound
Clear Cache | Windows
View all 11
Microsoft Edge | Latest
8
Allow JavaScript, Popups, and Images
Allow Images
Clear Cache
Adjust Zoom
Enable Cookies
View all 8
Firefox Windows and Mac | Latest
7
Pop-up Blockers
Clear Cache
Enable Cookies
Zoom Settings
Private Browsing Mode
View all 7
Mac Safari | Latest
7
Pop-up Blockers
Clear Cache
Screen Resolution
Zoom Settings
Enable Cookies
View all 7
iPad Help
5
Safari | Disable Pop-Up Blockers
Safari | Allow Cookies
Safari | Clear Cache
Chrome | How to install on an iPad
Chrome | Disable Pop-up Blockers
Android Help
1
Chrome | Disable Pop-Up Blockers
Java
7
Java Install
Java Security Exceptions
Java Security Levels
JavaScript Security
Clear Java Cache
View all 7
Links
2
System Check Link
Current Version of JAVA Link
Ticket Processing - All Clients
Ticket Processing
20
General Admin Escalation
Login Request Response
Negative Rating (If user was upset but instructor assisted user properly)
No Account | Escalation to Admin
No Issue Stated | Not Enough Information
View all 20
Ticket SR Templates
17
Initial Email – V1 (Resolved)
Initial Email – V2 (Issue, expecting Response)
Initial Email – V3 (Inquiry/Request, expecting Response)
Initial Email – V4 (Update after Escalation)
Initial Email – V5 (Relaying Updates to User from Admin)
View all 17
Screenshot Requests
6
Requesting Screenshot for Completion Issue/Request
Screenshot Request for Course Completion Issue/Request – Module within Course
Screenshot Request for Course Completion Issue/Request – Multiple Modules
Screenshot Request for Course Completion Issue/Request – Multiple Courses
Screenshot Request for Course Completion Issue/Request - Known Course Completion Issue
View all 6
Chat Escalation Template
1
Ticket Summary Template
Basic Support - All Clients
Basic Support
8
LinkedIn Learning Support
Password Reset on Behalf of Someone Else
Multi Language Support
Phone Support Request
User Requesting eSkillz Company Information
View all 8
Phone Support - All Clients
Phone Support - All Clients
3
Introduction
Best Practices
Script Examples
