| Support Category: User Account | Pending |
| Specialist Notes: |
Should you find a Pending NIST Onboarding (NISTO) account, first verify whether the user has an active NIST Primary account associated with their full name or @nist.gov email address.
- If Yes: Refer to the Onboarding Account | Scenarios SR to continue assisting the user.
- If No: Provided the SR below.
If the activation email has not arrived after 5 minutes, advise the user to select ‘Resend Link’ on the registration confirmation page. If the issue persists, verify the user's email address and escalate to the Admins for manual activation.
IMPORTANT! We DO NOT have permission to activate or reactivate any type of accounts (NIST or NISTO). |
Standard Response: |
We sincerely apologize for the inconvenience. Please note that the activation email may take up to 5 minutes to arrive.
Should you not receive the activation email in your inbox, please check your junk, spam, and promotions folders
