| Support Category: User Account | Account Info Update Request |
| Specialist Notes: |
If the user has a CLC account with one bureau but is moving to another bureau (and it is a permanent change, not a detail), please escalate.
Please be sure to include the following information in the ticket:
1. Employment type
2. Start Date
3. Supervisor's Name
4. Supervisor's Email
5. Any changed info.
Please Note: When possible, please gather the details above, but if the user does not provide them, continue escalating.
| Standard Response: |
Please allow me just a moment to create a ticket for you so the CLC Administrators can manually map your account to your new bureau. For the request, could you please share the following details?
1. Employment Type:
2. Date of Hire:
3. Supervisor's Name:
4. Supervisor's Email:
5. Any information you recently had changed (name, email address, etc.):