Support Category: User Account | Account Info Update Request


Specialist Notes:


If the  user has a CLC account with one bureau but is moving to another bureau (and it is a permanent change, not a detail), please escalate.


Please be sure to include the following information in the ticket:


1. Employment type

2. Start Date

3. Supervisor's Name

4. Supervisor's Email

5. Any changed info.


Please Note: When possible, please gather the details above, but if the user does not provide them, continue escalating.


Standard Response:


Please allow me just a moment to create a ticket for you so the CLC Administrators can manually map your account to your new bureau. For the request, could you please share the following details?


1. Employment Type:

2. Date of Hire:

3. Supervisor's Name:

4. Supervisor's Email:

5. Any information you recently had changed (name, email address, etc.):