The DOC Administrators are currently working on enabling Multifactor Authenticator for many of their CLC Administrator users across most of their bureaus. 

➤At the moment, this includes the following:

This means that once MFA is enabled for Administrators who work for the bureaus above and should they attempt to sign into the CLC using the manual login option (DOC email address and password ), they will be redirected to and presented with the Cornerstone/CLC MFA screen as shown in the following image.

➤If they login using the ADMINS button, they will not be prompted for the MFA code.

➤If you are uncertain as to how to identify an administrator, please ask the user and confirm this by ensuring they have 'ADM_' prefix.

You can also confirm this by clicking on the user's name after locating their account in the CLC. Locate the section titled Personal Data, click the drop-down arrow, and check their DOC User Type. Administrators will have the '5' value in this field.

Concerning how we will be assisting CLC Administrators and the issues they may experience with the Cornerstone MFA, please follow the usual troubleshooting steps such as (but not limited to):

• gathering as much information as possible
• screenshots of any error messages

• NIST will be escalated to docsupport@eskillz.com and mveith@eskillz.com, etc.