For course completion issues, have them do a SystemCheck and give them the information to solve their issues according to the Master SystemCheck.

We apologize for the difficulties you're experiencing with your course. Let me go ahead and quickly check some of your browser settings as they could interfere with a successful course launch or completion.

Please go to this URL: https://systemcheck.eskillzlivesupport.com/

That site will run a system check on your computer settings. It will be quick, and you will see the results of the system check. Please copy and paste that information into this chat box. It will look like this:

JavaScript Enabled: Yes
Operating System: Windows 7/8/10
Browser: Edge 117.0.2045.43/Chrome 117.0.0.0/Firefox 118.0
Java Enabled: No
Screen Resolution (Width x Height): 1920 x 1080
Window Display Size (Width x Height): 1920 x 963
Popup Blocker Enabled: Yes/No