Use this escalation template to escalate inactive account issues to DOC admins. Be sure to gather the necessary information (employment type and date of hire).

Hello DOC [BUREAU] CLC Administrators,

Can you assist us with the following issue/request, please?

Requester Name: 

Requester Email Address: 

Issue: Inactive Account

Request: Reactivate Account

Employment Type: [FEDERAL EMPLOYEE OR CONTRACTOR]

Date of Hire: 

Supervisor/Manager: [NAME AND EMAIL ADDRESS]

Summary: User is unable to access the CLC due to the inactive status. Can the account be reactivated, please?

Thank you in advance!