If your user is with Census, please use the 'No Account-Need More Information (CENSUS)' SR specifically for Census users.

Thank you for contacting DOC  End-User Support!

Our apologies for the difficulties with accessing the CLC. Unfortunately, we're unable to locate an account for you which may be preventing you from accessing the CLC. We would like to attempt another search with the following requested information (below). If we're unable to locate the account, we'll be able to advise/assist you further.

1. Are you a Contractor or Federal Employee?
2. What is your Date of Hire?
3. Have you accessed the CLC before? Or is this your first time?
4. Did you recently transfer from another bureau? If so, from which bureau and when?
5. Did you recently have a name/email address change?
6. What is your manager's name and email address?

Thank you in advance!