Escalation Template. Ensure to enter all necessary information.

Hello DOC [BUREAU] CLC Administrators,

Can you assist us with the following issue, please?

Requester Name:

Requester Email Address:

Issue: Course Completion Issue

Request: Course Completion Request

Course:

Course Location: [IF COURSE IS LOCATED IN CURRICULUM]

Course Status: In Progress

Summary: User contacted End-User Support for assistance with receiving credit for the course above.

System Check Results and Troubleshooting:

[EXAMPLE:

Your Operating System is: Windows 10

JavaScript: Enabled

Browser: Chrome 77,0,3865,90

Screen Resolution: 1366x768

Java: [Not Available]]

- [SETTING ADJUSTED]

Additional Information:

Course Transcript Details

[LOCATED IN TRAINING DETAILS >> TRAINING PROGRESS.

EXAMPLE:

- Last Accessed: 9/24/2019

- Total Views: 9

- View Time: 2 Hour(s) 25 Minute(s)]

Screenshot

- User provided a screenshot as proof of completion – see attached.

Please advise - thank you in advance!