When a course is made inactive the functionality of the 'View Certificate' button and its dropdown are a bit different. Users will need to go to Training Details and click on the blue 'Print Certificate' option just above the 'Training Progress' heading.

I apologize for the difficulty you've experienced accessing your certificate for an inactive course. Kindly note, when a course is made inactive the functionality of the 'View Certificate' button and its drop-down are a bit different. Please click on 'Training Details' and then go down the list until you see the blue 'Print Certificate' option just above the Training Progress heading. From here, you'll be able to access your certificate for your inactive course.